Customer Service Representative
1 Gordon Mills Way, St Johnsbury, VT 05819, USA
Full-time, on-site: Overtime, weekends and holidays as needed
Starting Rate: $25.50
Applicants must be legally authorized to work in the United States at the time of employment
Join our team where we accomplish great things TOGETHER.
Allow us to introduce ourselves…
We are a globally active family company whose sustainable and responsible actions contribute to improved living standards. We are an attractive employer with a value-oriented corporate culture based on trust, appreciation and continuous improvement.
Weidmann Electrical Technology has been at the heart of the global transformer industry for over 140 years. With deep rooted knowledge in the design, development and operation of transformers, Weidmann is a leading integrated solutions provider for specialized product and services in the energy sector.
The role…
A Customer Service Representative serves customers to their best ability to ensure top customer satisfaction. A Customer Service Representative, or CSR, will act as a liaison, by providing helpful information, answering questions and responding to customer complaints. This position ensures that customers are satisfied with products and services.
How you’ll make an impact…
- Maintain a positive, empathetic, and professional attitude while building sustainable relationships and trust through open communication with customers.
- Attend to customer requirements, including programs, emergencies, order status, modifications, and engineering changes, while processing orders in SAP and sourcing products as needed.
- Prepare quotations, enter orders, and coordinate product shipments in compliance with territory/country requirements.
- Address and record customer complaints, involving relevant personnel and advising account managers of significant occurrences.
- Utilize problem-solving methods to prevent non-conformities related to products, services, and quality/safety systems.
- Maintain customer profiles, records of interactions, and ensure tasks align with business and customer requirements.
What do you bring…
- High school diploma or equivalent, with 2 years of experience in sales or customer service.
- Fluent in English with strong oral and written communication skills.
- Proficient in Microsoft Word, Excel, and ERP systems (SAP experience is a plus).
- Strong interpersonal, listening, negotiation, problem-solving, and time management abilities.
- Knowledge of import/export requirements relevant to specific territories.
- Capable of mental arithmetic, reading technical inquiries, and communicating effectively with coworkers, management, and customers.
What do we offer?
- Medical insurance with an accompanying health savings account, vision and dental insurance, PTO starting your FIRST day
- 401k plan with company match, Company paid basic life and AD&D insurance, STD and LTD
- Employee assistance program
- Employee referral program
- Additional company programs include: Wellness, clothing allowance, computer loan, and tuition reimbursement
We look forward to hearing from you soon!
Please click apply on this page to submit an application.
At Weidmann we are committed to equal opportunities and growth for all talents. We are convinced that a diverse and inclusive work environment increases mutual understanding and innovation of our business.