Customer Service Representative.

Full-time, on-site position in Arteaga (Saltillo, Coah. Mx), for Weidmann Electrical Technology.

Join our team to further inspire a culture of innovation.

Allow us to introduce ourselves…

We are a globally active family company whose sustainable and responsible actions contribute to improved living standards. We are an attractive employer with a value-oriented corporate culture based on trust, appreciation and continuous improvement.

Weidmann Electrical Technology has been at the heart of the global transformer industry for over 140 years. With deep rooted knowledge in the design, development and operation of transformers, Weidmann is a leading integrated solutions provider for specialized product and services in the energy sector.

The role…

An employee in the Customer Service Representative position serves customers to their best ability to ensure top customer satisfaction. A Customer Service Representative, or CSR, will act as a liaison, by providing helpful information, answering questions and responding to customer complaint. This position ensures that customers are satisfied with products and services.

How you’ll make an impact…

•                 Maintain a positive, empathetic and professional attitude toward customers at all times.

•                 Build sustainable relationships and trust with customer accounts through open and interactive communication.

•                 Attend the requirements of the Clients: programs, emergencies, status of orders, modifications, and engineering changes.

•                 Source products and materials to satisfy customer inquiries.

•                 Prepare quotations/enter orders on current system including prices and terms.

•                 Review and analyze customer requirements to process orders in SAP

•                 Coordinate shipment of products to fulfill order in accordance with requirements of territory/country

•                 Acknowledge, record and assist with customer complaints involving all appropriate personnel.

•                 Use problem solving methods to prevent the occurrence of non-conformities related to the product, the service, the process and the Quality,

                    environmental and Occupational Health and Safety System.

•                 Provide courteous, timely response to all inquiries both internal & external customers.

•                 Observe Limits of Authority for this position.

•                 Advise Account Managers and executives of any occurrences that are significant.

•                 Maintain customer profile and specification files. Keep records of customer interactions, transactions, comments and complaints.

•                 Has the responsibility of understanding and carrying out assigned duties in conformance with customer and business requirements.

                   Only known good work is forwarded

•                 Ensures that problems, errors and/or defects that surface in regard to products, documentation, procedures or materials are promptly brought to attention for correction.

•                 Provides support and input for continual improvement projects, preventative and corrective actions.

•                 Participate in activities focused on emergency response and contingency plans applicable to my work area.

•                 Report abnormal conditions that affect quality, the environment and health and safety at work.

•                 Support the Company’s risk and pollution prevention or reduction programs

What do you bring…

• bachelor’s degree or engineering degree or equivalent
• 2 years of experience in a sales or customer service environment.
• Fluent in English language.
• Ability in oral and written communication.
• Strong interpersonal and listening skills.
• Ability to negotiate and solve problems.
• Ability to multi-task, prioritize and manage time effectively.
• Must be proficient with computers, Microsoft Word and Excel, ERP (SAP a plus but not required).
• Knowledge of Weidmann products is a plus.
• Broad knowledge of import/export requirements depending on the territory involved.
• Must be able to communicate effectively with co-workers, management and customers, both verbally and in writing. Must be able to read and understand technical inquiries and requests.
• Ability in mental arithmetic calculations and projections

What do we offer?

• Competitive salary and Compensation package
• Health and life insurance.
• Diversity and inclusion programs
• Management position in a global company
• Career plan
• Atractive Variable Bonus System

We look forward to hearing from you soon!

TO APPLY: Please send your resume to the following email: fatima.samaniego@weidmann-group.com

At Weidmann we are committed to equal opportunities and growth for all talents. We are convinced that a diverse and inclusive work environment increases mutual understanding and innovation of our business.